Terms and Condition

  • This website and the cited terms and conditions is governed and managed by “AL JARRAH E – TR L L C”– an establishment registered in the emirate of Dubai, United Arab Emirates. Concerns and inquiries should be directly addressed to “AL JARRAH E – TR L L C” Team for clarification and answers. By confirming your transaction of bookings and/or purchases adheres that you have understand and agreed to the site cited terms and conditions above.
  • During promotions and offers, Customers can only avail one promotion at a time, customers are not allowed to avail two offers or more at the same time.
  • The Management reserves the right to periodically review our prices, charges and fees and implements them accordingly.
  • Orders failed to be collected on the respective order date will be discarded the following day and will not be subject to any kinds of refund or credit note.
  • For any enquiries made online, the order is not deemed as confirmed until and unless an amount equivalent to 50% of the order value in paid by the customer in advance.
  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

Cancellation & Refund policy

If you wish to cancel your order, you may do so by contacting our Customer Service Department during business hours and within an hour of ordering, Please note that we are unable to accept cancellations outside these times as the order has been made and cannot be canceled… If you pay by credit or debit card, and cancel the order under this section, we will process a refund (if applicable) as soon as possible, but we are not responsible for the amount of time it is required to re-appear in your account.

If we supply wrong products that do not match your order or damaged or incorrect, we will offer you a replacement product. In all cases you must return the wrong, damaged or incorrect products and not receive them and return them with the driver of the company

You should take care when handling products. We are not responsible for any losses or damages incurred to the products while they are in your possession and after received.

In case of any special requests or modifications in the products offered, please contact our customer service department directly.

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